Utility Disconnection Policy

Helpful Customer Information

The City of Lebanon follows Missouri state rules for shutting off utilities. Here are the main things you need to know.

Hot Weather Rule (June 1 - September 30)

• We will not shut off electric service if the forecast says the temperature will be over 95°F or the heat index will be over 105°F.
• We will not disconnect power when workers are not available the next day to turn it back on if needed.

Cold Weather Rule (November 1 - March 31)

• Electric service will not be shut off when the temperature is expected to go below 32°F.
• Customers must be notified before any shutoff, including a mailed notice and an in-person attempt.

Please note that service will be disconnected on the next business day when weather conditions no longer meet these criteria.