Frequently Asked Questions

All cancellations are posted on the Lebanon Parks Department Facebook page. Follow the Lebanon Parks Department here. 

To rent the Mills Center or the Wallace Building  please visit our booking page or call the Kenneth E. Cowan Civic Center at (417) 532-4642.

The Park Board meets the 2nd Wednesday of every month. Meetings are at noon, and generally are held in the Stanley H. Allen Council Chambers at Lebanon City Hall. 

Go to our parks page and click on "Baseball/Softball Registration."

To report a street or sign issue, please click on the "Report a Concern" option located on the front page of our website. This will guide you through the process of submitting your report. Thank you for helping us maintain our city's streets and signage!

Please note that Lebanon’s state roadways, such as Jefferson Avenue, Lynn Street, and North and South 5, are managed by the state, not by the city's Street Department. For reporting concerns on these roads, visit the Missouri Department of Transportation website at MoDOT Road Concern to submit your report.

Your drinking water in Lebanon comes from a network of seven deep wells located around the city. These wells draw water from porous rock formations, ranging in depth from 1,000 to 1,800 feet.

To ensure a steady supply, we have five elevated storage tanks that can hold a total of 3 million gallons of water. This water is then distributed throughout the city via mains that range from 4 to 12 inches in diameter.

This system provides water for all your needs – from household and business use to industrial applications and fire protection.

The City of Lebanon is dedicated to providing its residents with top-quality drinking water that naturally meets State and Federal safety standards, remarkably without the need for a conventional water treatment facility.

In our commitment to maintaining the highest water quality, we add chlorine in carefully controlled, minimal amounts at each well site. This ensures the water remains clean and safe throughout the distribution system. Additionally, we enhance our community's health by adding fluoride to the water at each well site, promoting dental wellness.

Our dedication to water quality is rigorously upheld through consistent testing. The Missouri Department of Health Laboratory conducts 10 water quality tests each month on samples from Lebanon, ensuring our high standards are always met. We take great pride in our city's record of consistently meeting and exceeding safe drinking water standards, reflecting our deep commitment to the health and safety of our community. Every time you use water in Lebanon, you can be assured of its quality and purity.

To report a waste water related problem, please call our 24/7 utility customer service number at (417) 322-9001.

The Lebanon Fire Department is dedicated to providing swift and efficient emergency medical response. Our team is trained and equipped to be on the frontline, often arriving on the scene before the ambulance. This rapid response is crucial in emergency situations, ensuring that medical aid reaches those in need as quickly as possible.

Our fire apparatus are not just equipped with firefighting gear but also staffed with certified Paramedics. These skilled professionals are capable of delivering advanced medical care, matching the level of treatment provided in an ambulance. This capability is especially vital in many medical emergencies where the need for additional hands and expertise is often critical.

In life-threatening situations, every second counts. Having more trained personnel on the scene means that we can administer complex treatments more rapidly. Tasks like setting up IVs, performing intubations, and administering medications can be carried out simultaneously, significantly improving the chances of a positive outcome. Moreover, in scenarios where patients need to be moved from challenging locations, such as upper floors or through narrow passages, the presence of additional responders can make a significant difference. It ensures not only the safety and comfort of the patient but also enhances the efficiency and safety of the emergency response.

At the Lebanon Fire Department, our commitment extends beyond fighting fires. We are here to provide comprehensive emergency care, bringing medical expertise right to the doorstep of those in need, and ensuring the wellbeing of our community is always our top priority.

Joining the City of Lebanon Fire Department means being part of an elite team of professionals, equipped with a comprehensive set of skills and certifications. Our firefighters are not only brave and committed, but they are also highly trained experts in both firefighting and medical emergency response.

To be eligible for this esteemed role, candidates must meet a series of rigorous qualifications. A foundational requirement is holding a Missouri Emergency Medical Technician (EMT) license. However, we place a high value on advanced medical training, with a Paramedic license being the preferred qualification. This advanced level ensures our team is prepared for a wide range of medical emergencies, including those involving pediatric and cardiac care, as evidenced by mandatory certifications in Pediatric Advanced Life Support and Advanced Cardiac Life Support.

But the expertise of our firefighters doesn't stop there. They are also trained in specialized areas such as Hazardous Materials (Haz-Mat) Awareness, Operations, and Technician training. This ensures our team can safely handle a variety of dangerous situations. Additionally, certifications in CPR and International Trauma Life Support are essential, equipping our team to provide life-saving care in critical situations.

Lastly, our firefighters are required to successfully complete and be certified in the Missouri Firefighter 1 and 2 courses. This comprehensive training ensures they are adept in the latest firefighting techniques and fully prepared to protect our community with skill and dedication.

At the City of Lebanon Fire Department, our team is our pride. Each member brings a unique set of skills and a commitment to excellence, ensuring the safety and well-being of the Lebanon community.

The Lebanon Fire Department is a dynamic and essential service, always on the move to ensure the safety and well-being of our community. Our dedicated personnel are behind the wheels of our apparatus at all times, ready to respond to a diverse array of emergencies. This constant state of readiness is crucial given the unpredictable and often urgent nature of our work.

Our team is trained and equipped to handle a wide spectrum of incidents – from motor vehicle accidents to medical emergencies, from vehicle fires to large-scale structure fires, and from complex extrications to technical rescues and hazardous material releases. Each of these scenarios demands a unique approach, specialized equipment, and swift action.

Emergencies don’t follow a schedule; they can arise at any moment, often with little to no warning. In many cases, our team finds themselves moving directly from one critical situation to another. This back-to-back, continuous operation is a testament to their commitment and resilience. In a single year, our department responds to hundreds of such simultaneous and consecutive calls, showcasing our unwavering dedication to the community.

No, the use of fireworks, including firecrackers, rockets, sparklers, and other explosive devices, is prohibited within the city limits. Learn more by visiting our Fireworks Ordinance Information page. Supervised public fireworks displays are allowed with a permit issued by the City Council and Fire Department.

No, the sale, display, or possession of fireworks with the intent to sell is not allowed within Lebanon city limits.

Yes, displays must follow safety standards set by the Fire Department, and advanced displays require a licensed pyrotechnician and insurance coverage.

To schedule a home inspection, contact our Code Administration Department. You can reach Dana Hicks, our Office Support Assistant, via email at dhicks@lebanonmo.org or by phone at (417) 991-3905.

Units are inspected one time per year or when a vacancy occurs. The inspection fee is $10 for the first inspection and one follow-up inspection as long as the unit is vacant. If the unit is occupied with anything the inspection fee is $50 and each follow-up inspection is $50 and the owner must be present.

Please note that vacant units that require more than one follow up inspection will be assessed $30 for all future inspections.

A fence permit is required, contact the Code Administration Department for the permit. You may call the Code Administration at (417) 991-3911. You must call 1-800-dig-rite before digging. They will mark all utilities. Fences cannot be locked if the electric meter is at the rear of the house. Utility easements must be made accessible to the utility companies. PLEASE CONTACT BUILDING AND ZONING BEFORE CONSTRUCTING A FENCE. IT IS THE PROPERTY OWNERS RESPONSIBILITY TO MAKE SURE A PERMIT HAS BEEN OBTAINED.

A sign permit is required, contact the Code Administration Department for the permit. You may call the Code Administration Director Christina Wagner (417) 991 3911 or the Code Administration Representative Dana Hicks  at (417) 991-3912. You must call 1-800-dig-rite before digging. They will mark all utilities. Signs 20 feet and over in height require engineered plans. Signs under 20 feet will require that a sketch of the sign be submitted for approval. The sign must be located on the site plan of the property and submitted for approval of the location. PLEASE CONTACT BUILDING AND ZONING BEFORE CONSTRUCTING A SIGN. IT IS THE PROPERTY OWNERS RESPONSIBILITY TO MAKE SURE A PERMIT HAS BEEN OBTAINED.

Yes, a permit is required to build a garage or outbuilding. Please contact the Code Administration Department for the permit. You can reach out to:

• Christina Wagner, Code Administration Director, at (417) 991-3911
• Code Administration Representative at (417) 991-3912

Before digging, you must call 1-800-dig-rite to have all utilities marked. Set-backs must comply with City Ordinances:

• If the building is more than 10 feet from the house, it can be within 5 feet of the rear and side property lines, unless over an easement.
• For corner lots, set-backs vary by zone:
• RS-1 zone: 30 feet from the street
• RS-2 zone: 25 feet from the street

We’re happy to schedule an appointment to visit your property and discuss your project's location before you make a final decision.

Important: Contact the Code Administration Department before constructing a garage or outbuilding. It is the property owner's responsibility to ensure a permit has been obtained.

A pool permit is required, contact the Code Administration Department for the permit. You may call the Code Administration Director Christina Wagner (417) 991-3911 or a Code Administration representative at (417) 991-3912. You must call1-800-dig-rite before digging. They will mark all utilities. Pools require an enclosure if it contains water over 24 inches. Openings in the fence shall not permit the passage of a 4-inch diameter sphere. It shall be equipped with self-closing and self-latching gates. Lattice cannot be used for the enclosure. The top of the enclosure must be 48 inches above grade. If you want to use the pool structure as a barrier you must submit a written plan to the City for approval. Not all structures will be approved as the barrier. It must meet the Building Code. A copy can be obtained from the Code Administration office. PLEASE CONTACT BUILDING AND ZONING BEFORE CONSTRUCTING A POOL. IT IS THE PROPERTY OWNERS RESPONSIBILITY TO MAKE SURE A PERMIT HAS BEEN OBTAINED.

No permit is required for holding a yard sale in the City of Lebanon. Residents are allowed up to three sales per year, and these sales can be conducted from Thursday through Sunday.

For residential and non-agricultural properties, grass and weeds should not exceed 12 inches in height. Keeping your grass trimmed below this height helps maintain a healthy, safe, and pleasant environment for everyone in the community. Excessive growth is considered a public nuisance and can negatively impact public health and safety and can result in a warning letter. 

Yes, any contractor planning to undertake work within the City of Lebanon must register with the Code Administration Department. This is a common inquiry, and we recommend all contractors ensure they are registered with us to comply with city regulations.

Yes, both short-term rental properties and in-home daycares in the City of Lebanon require a conditional use permit. This is a frequent question we receive, and it's important for operators of these services to obtain the necessary permits to ensure they meet the city's regulatory standards. Please contact the Code Administration Department at (417) 991-3912.

If you notice high grass, overgrown lots, accumulated trash, or any other code-related issues in your neighborhood, the best way to report it is through our website. Visit www.lebanonmissouri.org, and click on the "Report a Concern" button located on the homepage. From there, you can file a report and provide details about the issue. The Code Administration Department will review the report and take appropriate action, which may include sending a warning letter to the property owner.

Grass must be more than 12 inches high to be considered a nuisance. You can also report issues related to:

• Excessive grass and weeds
• Accumulated trash or debris
• Unsafe or abandoned structures
• Illegal dumping
• Inoperable vehicles on private property

If you prefer to report by phone, please contact the Code Administration Department at (417) 991-3905 for assistance.

For any additional questions or assistance, feel free to reach out directly.

The City of Lebanon has installed new electric meters. The following is a guide on how to read the new meters:

1. Your new meter will display 88888 to signify it is in segment test mode.

2. The display will read LSE001 followed by a 5-digit number and the letters kwh, this is the kilowatt hours used.

3. The display will read LSE043 followed by a number between 210 and 218. This number is the voltage at the meter.

4. The display will read LSE053 followed by a number between zero and 200. This number is the amperage at the meter.

Momentary power interruptions, which often appear as brief flickering or blinking of lights, typically last less than a second to a few seconds. While short, these interruptions can impact electronic devices and appliances in homes and businesses.

Causes of Momentary Power Interruptions:

These flickers can happen anytime, even on clear, sunny days, and are caused by various factors, including:

• Lightning strikes
• Vegetation interference
• Animals
• Damaged electrical equipment

How Does the System Respond?

Our power lines are equipped with protective devices like breakers and reclosers. These devices can detect disruptions and momentarily shut off power to the affected line section. This quick action often allows the cause of the interference, like a tree branch touching the line, to clear itself. If the branch falls away or moves clear of the line, the power is swiftly restored, preventing prolonged outages. This process is crucial in avoiding damage and extended power outages.

Steps You Can Take:

To minimize the impact of these interruptions, consider:

• Using surge protectors to safeguard your appliances and equipment.
• Installing an Uninterruptible Power Supply (UPS) for sensitive or critical equipment like computer systems. A UPS provides emergency power during an outage.
• Keeping a record of the exact dates and times of these occurrences, which can help us in identifying and addressing the issues more effectively.

Fill out the Parade Application Form. The application includes a map. Please highlight your intended parade route on the map and return it with the form and copy of the ordinance. Also please note: All applications should be submitted 60 days prior to event.

If you experience issues viewing the permit PDF please right-click the link and choose "Save Link As..."

Explore our comprehensive guide detailing all the ways we share information. Visit www.lebanonmissouri.org/getconnected to view or download your PDF copy.

To receive press releases from the City of Lebanon, send a request to Derek Gean, Lebanon Communications Manager/PIO, at dgean@lebanonmo.org.

Send an email to the Communications Office or call Communications Manager/PIO Derek Gean at (417) 991-2310. You can also share your thoughts when we send out community satisfaction surveys every other year. 

Please contact Lebanon Communications Manager/PIO Derek Gean at dgean@lebanonmo.org or (417) 991-2310.

Currently, the City of Lebanon streams regular City Council Meetings on our YouTube channel. This initiative is part of our ongoing efforts to increase transparency and accessibility for all residents. You can watch these meetings live from your computer or mobile device. 

The fastest way to receive updates, especially during emergencies, is by subscribing to our Community and Emergency Alert texts. To subscribe, simply text 'LebanonMo' to 888-777 or sign up via our Nixle Sign Up Page. While we also post regular updates on our social media channels, with a primary focus on Facebook, and on our website, we generally reserve text alerts for more urgent or serious situations. These text alerts are a crucial part of our commitment to keeping our community safe and well-informed in real-time.

Under the Sunshine Laws, citizens have the right to request access to a wide range of public records held by the City of Lebanon. To make a request, please use our NextRequest Portal. This user-friendly platform streamlines the process, ensuring that your request is handled efficiently and in compliance with the law. 

For all inquiries about events and ticketing, please visit our website at Visit Lebanon. Under the "Events" section, we provide comprehensive information about each event. This includes contact numbers for the event promoters, links for ticket purchases, and their websites. Please note that the Civic Center does not handle ticketing; this is managed by each event's respective promoter. However, you are always welcome to call the Civic Center for any additional inquiries you may have.

For detailed rates and information regarding the rental of our facilities at the Kenneth E. Cowan Civic Center, please visit our city website. Additionally, we encourage you to call us directly at (417) 532-4642  . Our calendar is constantly updating, and a phone call allows us to provide you with the most current information, including details about deposits, keys, and any other specifics you may need to know for your event planning.

The indoor walking track at the Kenneth E. Cowan Civic Center is accessible Monday through Friday from 7 AM to 5 PM via the Civic Center entrance. For after-hours access up until 8 PM on weekdays and from 8 AM to 2 PM on Saturdays, you can enter through the YMCA. If you're aiming to walk a mile, it takes approximately 16 laps around the outer edge of the track to reach this distance.

Yes, we do rent tables, chairs, and staging, depending on availability and current bookings. If we have a large event already booked and using these items, availability might be limited. For more details, please refer to the attached pricing sheet which includes additional considerations. Please note that some items are available for in-house rental only.

For detailed information about Bennett Spring and lodging options, please visit our website at VisitLebanonMO.org and navigate to the "Play" section. If you prefer to speak directly for more specific inquiries or assistance, you can call Bennett Spring Park at (417) 532-4307.

The City of Lebanon announced that, effective December 31, 2023, the Household Hazardous Waste (HHW) program has been discontinued at our public works facility. This decision was made due to reductions in grant funding. While we acknowledge the value this program added to our community and thank our residents for their participation, we are also committed to guiding you towards alternative solutions for hazardous waste disposal. 

For Camden, Miller, and Laclede counties (District T), HHW collection is now provided by Lake Area Industries (LAI), funded through a District T grant.

Residents can visit the Lake Area Solid Waste Management District website for information on locating nearby HHW collection centers. These centers ensure that hazardous materials are disposed of safely and in an environmentally responsible manner. You can also visit their Facebook Page for updates. 

In addition, the city will continue to provide other sustainable waste management services. The Lebanon Public Works facility on West Commercial still accepts yard waste, plastics #1 & #2, cardboard, aluminum cans, metal cans, scrap metal, and metal.

For specific items, here are some alternative disposal options:

Automotive Products:

• O’Reilly Auto - Lebanon: Batteries and used oil. Call (417) 532-3188.
• Sawyer Tires - Lebanon: Tire disposal at $3 per tire (3-4 tires per visit). Call (417) 991-3590.
• Autozone - Lebanon: Used oil (5 gallons per person per visit), filters, batteries, and tires. Call (417) 588-5887.

Electronics:

• Hillcrest Education Center: Computers, TVs, and other electronic devices. Call (417) 657-6008.
• Lowes Lebanon: Light bulb disposal. Call (417) 588-6970.

We appreciate your understanding and support as we transition to these new arrangements and remain dedicated to maintaining a clean and sustainable environment in Lebanon. Thank you for your continued commitment to responsible waste disposal.

The City of Lebanon offers Heavy Metals Collection and Yard Debris Collection programs free to residents of Laclede County. Additionally, Lebanon residents can participate in Energy Conservation Rebate Programs.

The Energy Conservation Rebate Programs are available only to residents of Lebanon. For more information, please visit our Rebate Programs page.

The recycling center for heavy metals and yard debris drop-off is located at the Public Works facility, 1401 West Commercial Street.

The recycling center is open from 1 to 4:30 p.m., Monday through Friday.

Accepted items include appliances, lawn mowers, tire rims, motors, swing set and trampoline frames, and other items made of 100% heavy metal.

Yard debris includes vegetation such as leaves, tree limbs, grass clippings, and shrub trimmings. Bagged material must be removed by the resident.

The Yard Debris Collection program is free for residents of Laclede County. Proof of residency, such as a valid ID or utility bill, may be required.

Pre-treated lumber and items from "for hire" businesses are not accepted. Additionally, the Household Hazardous Waste (HHW) program has been discontinued.

You can contact the Lake Area Solid Waste Management District at (573) 723-0079 to find the nearest HHW collection center.

• O'Reilly Auto (701 S. Jefferson) accepts batteries and used oil.
• Sawyer Tires (1410 S. Jefferson) offers tire disposal.
• Autozone (815 S. Jefferson) accepts used oil, filters, batteries, and tires.

• Hillcrest Education Center (301 Hoover) for computers, TVs, and all devices.
• Lowes Lebanon (190 Hwy. 32) for light bulb disposal.

We are currently out of mulch, but residents can pick up free compost when available.

Visit our Other Area Services page for more information on additional recycling services in the area.

For any further questions or information, please contact the Public Works facility or visit the City of Lebanon's website.

Setting up a new utility account in Lebanon is a straightforward process. Here's what you need to do:

1. Visit in Person: Currently, we require all new utility account setups to be completed in person, as we need your signature. We apologize for any inconvenience, as we don't offer an online option for this process at the moment.
2. Clear Past Accounts: Ensure that all past utility accounts under your name are paid and up-to-date.
3. Deposit Requirement: A deposit of up to $100 is required when setting up a new account. This deposit will be refunded on your final bill.

We look forward to assisting you in person to set up your new utility account and ensuring a smooth start to your services with us.

If you're moving and need to transfer your utility services to a new address in Lebanon, here's how you can do it:

1. Visit in Person: We require all utility transfers to be completed in person as your signature is necessary. Currently, we do not have an online option for this process, and we appreciate your understanding.
2. Ensure Past Accounts are Current: Before transferring your utilities, please make sure that all outstanding balances on any past accounts are fully paid.
3. Deposit Transfer: If you have an existing deposit from your previous account, it can be transferred to your new address.

Our team is ready to assist you with the transfer process and ensure a seamless transition of your utility services to your new home. We look forward to seeing you and helping you get everything set up at your new address.

We offer several convenient methods for bill payment in the City of Lebanon, designed to make the process smooth and flexible for all customers. Choose the option that best suits your needs:

1. In Person at 401 S Jefferson:
   • Visit us inside our office during business hours (Monday to Friday, 8 AM to 5 PM).
   • Use our drive-through window for quick and convenient service.
2. Pay Your Bill Online:
   • Use our secure payment portal to pay your bill online anytime. Pay Your Bill Online
3. Mail:
   • Send your payment to PO Box 111, Lebanon, MO 65536.
   • You can also mail it to 401 S Jefferson, Lebanon, MO 65536.
4. Drop Box:
   • For your convenience, a drop box is available at Lebanon City Hall, 401 South Jefferson Avenue for after-hours bill payments.

If you have any questions or need further assistance, please don't hesitate to contact us. We're here to make your bill payment experience as easy and efficient as possible!

Visit your account at account payment page, follow these steps to set up autopay:

1. Log in to your account.
2. Click on the “Departments” tab.
3. Select “Manage Auto Pay.”
4. Enter your bank account or card information.
5. Choose your payment date and method.
6. Confirm and save your settings.

You’ll need your account number and last name or business name exactly as they appear on your most recent bill to link your account. For help, email utilities@lebanonmo.org.

Yes, you can opt for Level Pay Billing with your utility account in Lebanon, which can help you manage your household budget more effectively. Here's how you can qualify and set it up:

1. Eligibility:
   • To be eligible for Level Pay Billing, you need to have been a customer on our system for at least 12 months.
2. How It Works:
   • Based on your usage history over the past year, we will calculate an average use charge.
   • This amount will be your set payment for the next 12 months, ensuring your bill remains consistent throughout the year, irrespective of seasonal fluctuations in usage.
3. Account Status:
   • Your account must be current and in good standing to participate in the Level Pay program.
4. Enrollment:
   • To enroll in Level Pay Billing, please Download the Level Pay Form and follow the instructions for submission.

Level Pay Billing is a convenient way to stabilize your monthly utility payments and make budgeting easier. If you have any questions or need assistance with the enrollment process, our customer service team is here to help.

 Irrigation meters are available for rent starting April 1 through October 31 each year.

There is a $50 refundable deposit required when renting an irrigation meter.

To rent an irrigation meter, contact the Public Works Department directly at (417) 588-6090 to arrange the rental and make your $50 deposit.

 You can pick up and return the irrigation meter at the Public Works Department.

Once you return the irrigation meter, our utility staff will read the meter. The billing department will then apply a sewer credit to your utility bill based on the water usage recorded by the meter.

The irrigation meter must be returned to Public Works by October 31.

Yes, the City of Lebanon offers options for customers needing a permanent irrigation meter. Contact Public Works for more information.

The City of Lebanon collaborates with resource providers like Missouri Ozarks Community Action (MOCA) to offer programs such as the Low Income Home Energy Assistance Program (LIHEAP) and the Energy Crisis Intervention Program (ECIP). These programs provide financial support for energy and water bills to eligible households.

You can apply for LIHEAP and ECIP through the following steps:

• Visit myDSS.mo.gov/energy-assistance to apply online.
• Download and print an application from the website.
• Call (855) FSD-INFO (1-855-373-4636) to request a mailed application.
• Submit your completed application to your local agency listed on the MOCA website.

Eligibility is based on:

• Household size and income
• Citizenship status
• Responsibility for home energy costs
• Having a termination notice or threat of termination

Yes, additional resources include:

• Crosslines Ministry: (417) 588-3559
• Salvation Army of Lebanon: (417) 532-5135
• Laclede Ministerial Alliance: (417) 588-6900

Cutoff is scheduled sixteen (16) calendar days after the bill due date; or the next available business day if that date falls on a weekend or holiday.

Your utility bill's due date depends on your billing cycle. We have three different billing cycles, and the due date will vary accordingly. To determine your specific billing cycle and due date, please contact Lebanon Utilities for assistance.

You can reach Lebanon Utilities at:

• Phone: (417) 532-2345
• Email: utilities@lebanonmo.org

If you have any discrepancies or questions regarding your bill, don't hesitate to get in touch with us for clarification.

The City of Lebanon offers rebates for installing Level 2 or higher EV chargers at residential and commercial properties within city limits. Both property owners and tenants (with approval) are eligible. Residential installations can receive up to $250 per charger, while commercial properties can get up to $500. Each property may receive rebates for up to two Level 2 or higher chargers. After installing your charger, download and complete the rebate form. Submit the form along with proof of purchase and photos of the installation by email to kroberts@lebanonmo.org or mail to City of Lebanon Public Works, 1401 W Commercial St, Lebanon, MO 65536.

Visit https://lebanonmo.ourcommunityconnect.com to register or log in to your account.

You’ll need the email address you used with the City and your account number from your most recent utility bill.

Yes — even if you had autopay in the old system, you’ll need to set it up again in the new one. Previous payment info did not carry over.

To set up autopay in the new system:

Go to https://lebanonmo.ourcommunityconnect.com 

You’ll need your account number and the email address you have on file with the City to register and access your account.

If you run into trouble, email utilities@lebanonmo.org and we’ll help you get set up.

Yes, if you were receiving a paper bill before, you’ll continue to receive one unless you opt into paperless billing in your new account.

The Home Energy Audit Rebate Program offers Lebanon residential and small commercial utility customers rebates for completing an initial home energy audit and a follow-up re-test to verify the implementation of recommended energy-saving measures.

Lebanon residential utility customers and businesses in the “small commercial” electric rating category with active non-delinquent accounts are eligible for the rebate.

Customers receive a $50 rebate credit toward their utility bill upon completion of an initial home energy audit. If recommended improvements are made and verified through a re-test, an additional $50 rebate credit is applied to the utility bill.

• A blower door test to pinpoint leaks
• A performance evaluation of ductwork
• Checking insulation levels
• Assessing the efficiency of the heating and cooling system

The auditor will provide a detailed report outlining cost-effective measures to reduce energy costs specific to your home.

After completing the audit, submit copies of the auditor’s invoice(s) and detailed report(s) to the address indicated by the City of Lebanon. A final re-test must be scheduled and performed to verify the proper installation of recommended improvements before receiving the second rebate.

Yes, the guidelines include:

• The service must be performed by a qualified energy auditor/HVAC contractor registered with the City of Lebanon.
• Rebate will not exceed the cost of services performed.
• Rebates are limited to one per residential or small commercial customer each program year, beginning in November.
• Rebates are awarded on a first-come, first-serve basis until program funds are depleted.
• The City of Lebanon reserves the right to inspect any site to verify successful completion of the audit and corrective actions before issuing the rebate.

If the program is abused by the customer or contractor, the City of Lebanon reserves the right to charge the cost of the rebate back to the customer’s utility account.

No, the City of Lebanon is not responsible for the performance of heating/cooling systems or energy savings and does not provide any warranties or guarantees, expressed or implied.

Yes, the City of Lebanon reserves the right to amend or discontinue the program without notice.

Lebanon City Hall and all business offices, except Lebanon Public Works, are open Monday through Friday from 8:00 AM to 4:30 PM.
Public Works operates Monday through Friday from 7:00 AM to 4:00 PM.

• City Hall: 401 South Jefferson, Lebanon, MO 65536. For general inquiries, call (417) 532-2156.
• Public Works: 1401 W Commercial St, Lebanon, MO 65536. For inquiries, call (417) 588-6090.

Emergency services (Police and Fire) are available 24/7. If there is a utility outage, you can report it 24/7 on our Outage Hotline at (417) 322-9001.

To report a utility outage, call the outage hotline at (417) 322-9001. For non-emergency utility issues, contact Lebanon Utilities during regular business hours.

City Hall and all business offices, including Public Works, are closed on the following holidays:

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving Day
• The day after Thanksgiving
• Christmas Eve
• Christmas Day

For specific questions about holiday hours, please contact City Hall at (417) 532-2156 or Public Works at (417) 588-6090.

The Lebanon Police Department can be reached at (417) 532-3131 for non-emergency situations. For emergencies, dial 911.

The Police Department provides services including crime prevention, community policing, emergency response, and public safety education.

In the City of Lebanon, only archery deer hunting is permitted within city limits under strict regulations. The use of firearms and crossbows is prohibited. Hunters must complete a Missouri Department of Conservation Hunter Education Certification and obtain permission from the landowner before hunting on private property. Hunting is allowed only on parcels of at least two acres, and hunters must follow specific safety measures, including conducting hunting from an elevated position at least ten feet high. Additional rules apply to ensure safety and environmental protection. 

You can find current bid opportunities through our online e-bid system. Visit our e-bid platform to view all open bids. The website for the system is: https://lebanonmissouri.ionwave.net/Login.as.

Bids must be submitted through our online e-bid system. Follow the instructions provided in the bid documents, ensuring that all required information is included and submitted before the deadline.

To be added to the bid list, you'll need to sign up through our Supplier Registration Page. Once you complete the registration process, your business will be added to our bid list, and you'll start receiving notifications about new bid opportunities that match your services or products. The page is hosted by a third party and can be found at: https://lebanonmissouri.ionwave.net/VendorRegistration/PreliminaryInfo.aspx. 

To apply for a city board, committee, or commission, follow these steps:

Complete the online Citizen Boards and Commissions Application. After completion, your application will be submitted to the proper officials for review.

The Lebanon Park Board meets regularly and is responsible for managing the Park Fund, supervising Parks Department staff, overseeing capital project planning, comprehensive planning for the parks system, and event development. The board meets at noon on the second Wednesday of each month at the Winfrey Enrichment Center, adjacent to Atchley Park.

The Airport Advisory Board meets at 6 p.m. on the first Monday of each month at the Floyd W. Jones Lebanon Regional Airport. The board assists in making policy and management recommendations for the airport.

Members of the Downtown Business District Board of Directors must be property owners or managers of businesses within the downtown business district. This board makes recommendations to the city council on how funds raised from business licenses and ad-valorem taxes within the district are spent. The board meets as needed.

The Library Board is a joint city-county board. Five members are appointed by Laclede County, and four members are appointed by the City of Lebanon. The board sets the annual budget and manages library staff.

The Board of Public Works manages Lebanon’s utilities, including electricity, water, and sewer services. The board meets at noon on the first and third Wednesday of each month at Lebanon Public Works.

The Zoning and Planning Commission assists the city in platting and subdividing property, reviewing site plans, comprehensive planning, reviewing conditional use permits, making zoning recommendations, and more. The commission meets at 6 p.m. on the second Thursday of each month at Lebanon City Hall in the Stanley H. Allen Council Chambers.

The Storm Water Advisory Commission meets as needed and serves as an advisory board to the city on matters related to stormwater management.

Openings on boards and commissions are usually posted on the City of Lebanon's website. You can also contact the City Clerk's office for the most current information on available positions.

Yes, most board and commission meetings are open to the public. Meeting times and locations are listed on the City of Lebanon's website. Residents are encouraged to attend and participate.

The Board of Adjustment hears appeals related to zoning decisions and grants variances related to land hardships when deemed appropriate. If needed, the board meets at 5:30 p.m. prior to the Zoning and Planning Commission meetings.

Each board or commission has specific roles and responsibilities outlined on the City of Lebanon’s website under the "Citizen Boards and Commissions" section. You can review these details to understand the commitment and responsibilities associated with each position.