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Posted on: November 18, 2021

RELEASE: 21-43 - Refrigerator magnets highlighting customer service number in mailboxes

Media Release

 

CITY OF LEBANON PUBLIC INFORMATION OFFICE

POINT OF CONTACT: Derek Gean

RELEASE: 21-43

VOICE: 417.991.2310

EMAIL: dgean@lebanonmo.org

 

FOR IMMEDIATE RELEASE

 

Refrigerator magnets highlighting customer service number in mailboxes

 

Lebanon Utilities customers can expect to receive refrigerator magnets highlighting the new Lebanon Utilities Customer Service number over the next few days. 

 

The new phone number, (417) 322-9001, is available to utility customers 24 hours a day, seven days a week to report power outages, electric, water and sewer concerns. 

 

Prior to the creation of hotline, residents reported utility issues to the Lebanon Police Department afterhours, often making it difficult for dispatch to take true emergency calls. This hotline will give our customers one phone number to call 24/7 and help keep our emergency lines open for true emergencies. 

 

While residents are welcome to report power outages, we want residents to know doing so is not always necessary. Each home our business is equipped with a “smart meter” and when power outage takes place, our electric crew is immediately alerted when a meter goes offline.  As soon as it is established that widespread outage is taking place, city officials alert residents of the outage on social media and provide updates as needed. 

 

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