News Flash


Posted on: November 15, 2019

RELEASE: 19-101 - Lebanon places fifth in Digital Cities survey

Media Release




RELEASE: 19-101

VOICE: 417.991.2310




Lebanon places fifth in Digital Cities survey


The Center for Digital Government announced the winners of the 2019 Digital Cities Survey and the City of Lebanon placed fifth in its population category.

Now in its 19th year, the annual survey recognizes cities using technology to tackle social challenges, enhance services, strengthen cybersecurity and more.

One top priority for the City of Lebanon is transparency, which includes posting all agendas and work sessions for public viewing. Work-order software, Work Zone, lets residents report issues and receive continuous email updates on projects as the city does the work. The user will also receive a notification when the city accepts the issue, when it assigns it, and all notes, then the closing resolution.

Another of Lebanon’s significant goals is to effectively reach the public during an emergency. The Information Technology Department was assigned to find a solution to alert residents if there was a disaster or if an advisory needed to be publicized. IT coordinated those efforts with Laclede County and the Office of Emergency Management and decided to launch the Nixle public alert warning system.

People can text LEBANON MO and LACLEDEMO to 888-777, and they will be informed of all alerts concerning Lebanon and Laclede County.

To better engage the public and share ongoing projects, the information technology staff completes weekly drone projects, showing progress that is also posted on social media to better visually demonstrate to citizens where their tax dollars are being used.

“Congratulations to this year’s Digital Cities winners, who are working to make their communities more secure, user-friendly, efficient and resilient,” said Teri Takai, executive director for CDG. “Their efforts are making technology a driver of better, smarter, more responsive government.”

“The top Digital Cities this year are taking the information technology department far beyond the role of service provider,” said Phil Bertolini, co-director of CDG. “They’re exploring creative ways to leverage their technology investments and redefining the role of the public-sector technology leader at the city level.”

The survey honors cities in five population classifications: 500,000 or more, 250,000 to 499,999; 125,000 to 249,999; 75,000 to 124,999 and fewer than 75,000.

The top-10 ranked cities will be honored at an awards dinner during the National League of Cities’ annual conference in San Antonio, Texas, on Nov. 21. Other Missouri Cities honored include Kansas City, Columbia and Independence.

About the Center for Digital Government:

The Center for Digital Government is a national research and advisory institute focused on information technology policies and best practices in state and local government. CDG is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education.


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